Shipping & Return Policy — Main Street Collective

This policy outlines the terms and conditions for shipping products purchased through Main Street Collective LLC. Because Main Street Collective is a marketplace featuring independent Southern makers, small businesses, and vendor fulfilled products, all sales are final unless an item arrives damaged, defective, or incorrect.

Shipping Policy

Processing Time

  • Order Processing: Our vendors aim to process orders within 5 to 7 business days, excluding weekends and holidays, after receiving your order confirmation.
  • Custom Orders: Custom, handmade, personalized, or made to order items may require additional processing time. Any extended processing time should be noted in the product listing or communicated after purchase when needed.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Shipping Methods and Delivery Times

  • Shipping Carriers: Vendors on our site may use USPS, UPS, FedEx, DHL, or another carrier as appropriate for the order.
  • Standard Shipping: Estimated delivery is generally within 5 to 7 business days after shipment, though delivery times are estimates and are not guaranteed.
  • Expedited Shipping: When available, expedited shipping is generally estimated within 3 to 5 business days after shipment.
  • Delivery Delays: Weather, holidays, carrier delays, incorrect addresses, and other circumstances outside our control may affect delivery times.
  • International Shipping: For international orders, customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

Shipping Costs

  • Shipping Rates: Shipping costs are calculated based on the order, shipping destination, selected shipping method, and product details provided by the vendor.
  • Free Shipping: Some vendors may offer free shipping on eligible orders or during special promotions.
  • Shipping Cost Display: Shipping costs will be displayed at checkout before you finalize your purchase.

Tracking Your Order

  • Tracking Information: When tracking is available, you will receive a tracking number in your shipping confirmation email.
  • Tracking Website: You can track your order on the carrier website using the provided tracking number.

Shipping Address

  • Accurate Address: Please make sure your shipping address is accurate and complete before placing your order. Main Street Collective is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, contact us as soon as possible. We will do our best to help, but we cannot guarantee changes once an order has been processed or shipped.

Return Policy

All Sales Are Final

  • Main Street Collective does not accept returns.
  • Main Street Collective does not accept exchanges.
  • All sales are final once an order is placed.
  • Because many items are handmade, custom, small batch, vendor fulfilled, seasonal, personal care, food related, or otherwise limited in availability, items cannot be returned due to buyer’s remorse, sizing preference, color preference, change of mind, delayed delivery by a carrier, or any other non defect reason.
  • Customers are responsible for reviewing product descriptions, photos, sizing details, processing times, and shipping information before completing a purchase.

Damaged, Defective, or Incorrect Items

  • If your item arrives damaged, defective, or incorrect, contact Main Street Collective at info@mainstreetco.us within 3 days of delivery.
  • Please include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label.
  • Main Street Collective will review the issue and work with the vendor when needed to determine the appropriate resolution.
  • Depending on the circumstances, a resolution may include replacement, repair, store credit, refund, or another remedy at Main Street Collective’s discretion.
  • Do not ship any item back unless Main Street Collective provides written instructions. Unauthorized returns will not be accepted.

Non Returnable Items

  • All products sold through Main Street Collective are non returnable unless Main Street Collective determines that the item arrived damaged, defective, or incorrect.
  • Custom, personalized, made to order, intimate apparel, health and beauty, food, perishable, seasonal, clearance, digital, gift card, and wholesale items are final sale.

Policy Changes

Main Street Collective reserves the right to update or modify this Shipping and Return Policy at any time. Any changes will be posted on our website.

Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please contact us at:

  • Email: info@mainstreetco.us
  • Phone: 706-289-9605
  • Address: 296 Beauvoir Road, STE 100, #5218, Biloxi, MS 39532