Shipping policy

MAIN STREET COLLECTIVE SHIPPING POLICY
This policy outlines the terms and conditions regarding the shipping of products purchased through Main Street Collective L.L.C. and the process for returning items. Please read this policy carefully before making a purchase. Please note that while we curate exclusively with Mississippi-based vendors, each vendor you order from may need to be contacted with questions or concerns regarding your specific shipment.

Processing Time
  • Order Processing: Our vendors aim to process all orders within 3-7 business days (excluding weekends and holidays) of receiving your order confirmation.
  • Custom Orders: Please note that custom or personalized orders may require additional processing time. This will be communicated to you at the time of order placement. If there are additional questions, vendors you purchased from may reach out to you directly.
  • Order Confirmation: You will receive an email confirmation once your order has been successfully placed.
  • Shipping Confirmation: Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods and Delivery Times
  • Shipping Carriers: Vendors on our site primarily use USPS, UPS, and FedEx for shipping.
  • Shipping Options: We offer standard shipping with estimated delivery within 5-7 business days after processing. Please note that issues like unexpected weather or other environmental conditions may cause unexpected delays.
  • Delivery Times: Please note that delivery times are estimates and are not guaranteed. Factors such as weather conditions, carrier delays, and holidays may affect delivery times.

Domestic Shipping Only: We currently ship within the United States only.
Shipping Costs
  • Shipping Rates: Shipping costs are calculated based on the weight of your order, the shipping destination, and the selected shipping method.
  • Free Shipping: Individual vendors may offer free shipping on orders over a certain amount. Please check individual product pages and checkout for current promotions.
  • Shipping Cost Display: Shipping costs will be displayed at checkout before you finalize your purchase.
  • Tracking Your Order
  • Tracking Information: You will receive a tracking number in your shipping confirmation email.
  • Tracking Website: You can track your order on the carrier's website using the provided tracking number.
  • Order Updates: If you have questions about your order status, please contact us at info@mainstreetco.us and we will coordinate with the vendor for updates.
Shipping Address
  • Accurate Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at info@mainstreetco.us or 706-289-9605. We will do our best to accommodate your request, but we cannot guarantee changes can be made after the order has been processed by the vendor.

Important Notes
  • Marketplace Platform: Main Street Collective operates as a marketplace connecting customers with independent Southern vendors. Individual vendors are responsible for processing and shipping their orders.
  • Vendor Communication: While we facilitate communication between customers and vendors, each vendor manages their own inventory and shipping processes.
  • Shipping Issues: If you experience any shipping delays or issues, please contact us at info@mainstreetco.us and we will work with the vendor to resolve the matter.

Contact Information
For questions about shipping or to report shipping issues, please contact us at:
  • Email: info@mainstreetco.us
  • Phone: 706-289-9605
  • Address: 296 Beauvoir Road, STE 100 #5218, Biloxi, MS 39531

Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on our website and will be effective immediately.